Privacy Policy

1. Introduction

This Privacy Policy explains how DigiOps Softech Pvt Ltd collects, uses, shares and protects personal information when you visit www.digiops.net, enquire about our services, engage us for work, apply for a role, or enrol in one of our training programs.

We work with clients and participants in many countries, and we aim to handle personal information to a consistent standard wherever you are located.

2. Who we are

DigiOps Softech Pvt Ltd, headquartered in Hyderabad, Telangana, India, is responsible for the personal information described in this policy. You can reach us at contact@digiops.net.

3. Information we collect

Information you give us: your name, email address, phone number, company or business name, the content of your enquiry or message, the service or program you are interested in, and — where you apply for a position — your résumé and the information contained in it.

Information collected automatically: your IP address, browser and device type, operating system, referring page, the pages you view, and the dates and times of access. This is collected through server logs and, where applicable, analytics tools.

Information from third parties: where you reach us through an advertising or social platform, that platform may pass us limited campaign or contact information in accordance with its own terms.

4. How we use your information

We use personal information to respond to enquiries and prepare quotations; to deliver, support and improve the services you engage us for; to process enrolments and administer training programs; to assess job applications; to send communications related to a project or program; to maintain the security of our systems and prevent misuse; to keep accounting and tax records; and to comply with our legal obligations.

Where you have agreed to it, we may also send occasional updates about our services. You can withdraw that consent at any time, and every marketing email includes a way to unsubscribe.

5. Legal bases for processing

Where the GDPR or a similar law applies to you, we rely on the following bases: performance of a contract, to deliver the services you have engaged us for; our legitimate interests, in responding to business enquiries, securing our systems and carrying out limited direct marketing to business contacts; your consent, for marketing emails and non-essential cookies where consent is required; and compliance with a legal obligation, for tax, accounting and statutory record-keeping.

6. Cookies and analytics

Our website uses cookies and similar technologies that are necessary for it to function, and may use analytics cookies that help us understand in aggregate how the site is used. You can control or block cookies through your browser settings; blocking some of them may affect how parts of the site work.

7. Résumés and recruitment

If you apply for a role with us, we use your résumé and application details to assess your suitability, to communicate with you about your application, and to keep a record of the recruitment process. We retain unsuccessful applications for a limited period in case a suitable role arises, unless you ask us to delete them sooner.

8. How we share information

We do not sell personal information. We share it only with service providers who work on our behalf — including email, hosting, analytics and customer-management providers — under obligations of confidentiality; with professional advisers such as accountants and lawyers; and with authorities where disclosure is required by law or is necessary to establish, exercise or defend legal claims.

Where an engagement requires it, and on your instruction, we may access or process data held within platforms you control, such as advertising accounts, analytics properties or content systems. In relation to that data we act on your instructions.

9. International transfers

We operate from India and work with clients and service providers in other countries, so your information may be transferred to and processed outside your country of residence, including in jurisdictions whose data protection laws differ from your own. Where such transfers are subject to the GDPR or a similar law, we take steps to ensure an appropriate level of protection, including putting contractual safeguards in place with our providers.

10. How long we keep information

We keep personal information only for as long as it is needed for the purposes described in this policy — typically for the duration of our relationship with you, and afterwards for as long as we are required to retain records for legal, tax and accounting purposes or to resolve any dispute.

11. Security

We use reasonable technical and organisational measures to protect personal information, including access controls, encrypted transport, and limiting access to those who need it to do their work. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

12. Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, to have it corrected or erased, to object to or restrict certain processing, to withdraw consent you have given, to receive a copy of your information in a portable format, and to complain to your local data protection authority.

If you are in India, you have rights under the Digital Personal Data Protection Act 2023, including access, correction, erasure, nomination and grievance redressal. If you are in the EU or the UK, you have rights under the GDPR. Residents of certain other jurisdictions, including several US states, have rights under their local privacy laws, including the right not to be treated differently for exercising them.

To exercise any of these rights, email us at contact@digiops.net. We may need to verify your identity before we act on a request, and we will respond within the period required by the law that applies to you.

13. Children

Our website and services are intended for businesses and for adults. We do not knowingly collect personal information from children. Where a training program admits a participant under the age of eighteen, we require the consent of a parent or guardian.

14. Third-party links

Our website links to third-party sites and platforms that we do not control. This policy does not apply to them, and we encourage you to read the privacy notices of any site you visit.

15. Changes to this policy

We may update this policy to reflect changes in our practices or in the law. The current version is always published on this page, with the date it was last updated shown at the top.

16. Contact and grievances

For any question, request or complaint about how we handle personal information, contact us at contact@digiops.net, or write to DigiOps Softech Pvt Ltd, Hyderabad, Telangana, India. We take privacy complaints seriously and will work with you to resolve them.

If you are in India and are not satisfied with our response, you may escalate your grievance to the Data Protection Board of India. If you are in the EU or the UK, you may complain to your national supervisory authority.