Terms and Conditions

1. Agreement to these terms

These Terms and Conditions govern your access to and use of the DigiOps Softech website at www.digiops.net, together with any services, programs or deliverables you engage us to provide. By using this website, submitting an enquiry, enrolling in a training program or accepting a proposal from us, you agree to be bound by these terms.

If you are accepting these terms on behalf of a company or other organisation, you confirm that you have the authority to bind that organisation to them.

2. About us

DigiOps Softech Pvt Ltd is a digital services company registered in India and headquartered in Hyderabad, Telangana. We work with clients internationally. References to “we”, “us” and “our” in these terms mean DigiOps Softech Pvt Ltd.

3. Our services

We provide digital marketing, promotional video production, web design and development, artificial intelligence services, and professional training programs. The scope, deliverables, timelines and fees for any engagement are set out in the proposal, quotation or statement of work agreed between us, which forms part of these terms.

Where a signed proposal or statement of work conflicts with these terms, the proposal or statement of work prevails for that engagement.

4. Enquiries, quotations and proposals

Information on this website, including service descriptions and any indicative pricing, is provided for general guidance and does not constitute a binding offer. A binding agreement is formed only when we issue a proposal or quotation and you accept it in writing, or when you make a payment against it.

Quotations are valid for the period stated on them and are based on the requirements known to us at the time they are issued.

5. Fees, invoicing and payment

Fees, payment milestones and currency are set out in the applicable proposal. Unless agreed otherwise, an advance payment is required before work begins and the balance falls due at the milestones stated.

All fees are exclusive of applicable taxes, duties and bank or payment-gateway charges, which are payable by you. For clients outside India, any withholding or similar taxes are your responsibility, and amounts payable to us are net of such deductions.

Where an invoice remains overdue, we may suspend work or withhold delivery of work product after giving you written notice.

6. Advertising budgets and third-party platforms

Where an engagement involves paid advertising, the media budget is separate from our fees and is paid by you directly to the relevant platform unless expressly agreed otherwise. Advertising accounts opened in your name remain your property.

Advertising networks, hosting providers, app stores, AI providers and similar third parties operate under their own terms and policies. We are not responsible for a third party's decision to reject, restrict, suspend or remove an account, campaign or asset, nor for changes to their pricing, algorithms, availability or policies.

7. Your responsibilities

You agree to provide accurate information, timely feedback and approvals, and any content, credentials or access we reasonably need in order to deliver the services. Delays in providing these may shift agreed timelines and, where they cause us to hold reserved resources, may affect fees.

You confirm that any material you supply — including text, images, footage, logos, music, trademarks and data — is either owned by you or properly licensed for the intended use, and does not infringe the rights of any third party or breach any applicable law.

8. Delivery, revisions and approval

Timelines given in a proposal are estimates that assume prompt client feedback. Each engagement includes the number of revision rounds stated in the proposal. Additional rounds, or changes that materially alter the agreed scope, are chargeable and may extend delivery dates.

Unless stated otherwise in the proposal, deliverables are treated as approved if we do not receive written feedback within ten business days of delivery.

9. Intellectual property

We retain ownership of our pre-existing materials, tools, frameworks, code libraries, templates and know-how, together with anything we develop generally in the course of our business rather than specifically for you.

On receipt of full payment of all sums due for an engagement, we assign to you the intellectual property rights in the final deliverables produced specifically for you under that engagement. This excludes our pre-existing materials and any third-party components, fonts, stock assets or software, which are provided to you under their own licences.

Unless you tell us otherwise in writing, we may reference your name, logo and non-confidential work we produced for you in our portfolio, case studies and marketing materials.

10. Training programs

Enrolment in a training program is confirmed on receipt of the applicable fee. Program schedules, batch dates, trainers, curricula and modes of delivery may be adjusted where reasonably necessary, and we will notify enrolled participants of any material change.

Course materials are licensed to you for personal learning only, and may not be recorded, copied, redistributed, resold or shared. We may remove a participant from a program for conduct that disrupts a session, harms other participants, or breaches these terms.

Completion of a program does not guarantee employment, placement, certification by any third party, or any other specific outcome.

11. Confidentiality

Each party may receive confidential information belonging to the other. Both parties agree to keep such information confidential, to use it only for the purposes of the engagement, and to protect it with at least reasonable care. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was independently developed without reference to the disclosing party's information, or is required to be disclosed by law or a competent authority.

12. Warranties and disclaimers

We warrant that we will perform the services with reasonable skill and care, using suitably experienced personnel.

Beyond that warranty, and to the fullest extent permitted by law, this website and our services are provided without further warranties of any kind, whether express or implied. We do not warrant that the website will operate uninterrupted or error-free.

We do not guarantee any particular commercial result — including search rankings, reach, impressions, engagement, leads, conversions, enrolments or revenue. These depend on factors outside our control, including market conditions, competitor activity, your own commercial decisions, and the behaviour and policies of third-party platforms.

13. Limitation of liability

Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Subject to the paragraph above, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, business, anticipated savings or data, however arising.

Subject to the paragraphs above, our total aggregate liability arising out of or in connection with an engagement is limited to the total fees actually paid by you to us for that engagement in the twelve months preceding the event giving rise to the claim.

14. Indemnity

You agree to indemnify us against claims, losses, damages and reasonable costs arising from material you supplied to us, from your use of the deliverables in a manner not contemplated by the engagement, or from your breach of these terms or of applicable law.

15. Term, suspension and termination

Either party may terminate an engagement by giving the written notice set out in the applicable proposal or, where no notice period is stated, thirty days' written notice. Either party may terminate immediately for a material breach that remains unremedied fifteen days after written notice, and we may do so for non-payment.

On termination you remain liable for fees for work performed and for costs and third-party commitments properly incurred up to the effective date. Provisions that by their nature should survive termination — including confidentiality, intellectual property, limitation of liability and governing law — will continue to apply.

16. Force majeure

Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, epidemics, war, civil unrest, industrial action, government action, and failures of power, telecommunications, internet or third-party platforms. Where such an event continues for more than sixty days, either party may terminate the affected engagement on written notice.

17. Use of this website

You may not use this website to transmit unlawful, harmful, defamatory or infringing material, attempt to gain unauthorised access to our systems or data, interfere with the site's operation, or systematically extract its content for commercial purposes without our written consent.

All content on this website, including text, graphics, logos, icons, imagery and design, belongs to us or to our licensors and is protected by intellectual property laws.

18. Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these terms.

19. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you engage us applies to that engagement. Changes take effect when posted here, and your continued use of the website or our services after that constitutes acceptance of the updated terms.

20. Governing law and jurisdiction

These terms and any dispute arising out of them are governed by the laws of India, and the courts at Hyderabad, Telangana have exclusive jurisdiction. Either party may nonetheless seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Where mandatory consumer protection laws in your country of residence give you rights that cannot be waived by agreement, nothing in these terms removes those rights.

21. Contact us

Questions about these terms can be sent to contact@digiops.net, or by post to DigiOps Softech Pvt Ltd, Hyderabad, Telangana, India.